RECENT NEWSWORTHY ANNOUNCEMENTS AND ARTICLES

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Fast-track learning - Intel staff are treated to a pit-crew education. What does NASCAR racing have to do with computer chips? Plenty, it turns out... more

HMCwiki™ allows hospital managers and executives to collaborate on lowering healthcare costs across the healthcare industry.- The Healthcare Management Council, Inc. (HMC), a non-traditional benchmarking firm that fosters collaboration in hospital performance management announces its HMCwiki™ site... more

PricewaterhouseCoopers has introduced a new human capital measurement and benchmarking product to boost the management of human resources.- With this week’s launch of Saratoga Human Resources (HR) and Human Capital Metrics companies can measure human capital in qualitative and quantitative terms, benchmark their... more

How to: benchmark- Do you know how your business is performing in comparison to other businesses? Wouldn’t it be useful to be able to plan the development of your business and identify some priorities based on this kind of information? Debbie Lee from Business Link looks at how benchmarking can help your business be more productive... more

Why Customer Data Integration Projects Fail- Recent CDI Benchmarking Results have demonstrated that high performance and scalability can be achieved while maintaining an adaptive, extensible architecture... more

More Than 100 Hospitals to Study Best Practices During Site Visit To McLeod Health, Top-Performer in Premier Project- ...to learn how the hospital has achieved top performer status in a national pay for performance project run by Premier Inc. and the Centers for Medicare and Medicaid Services... more

HDI Introduces Customer Satisfaction Index Service- Support Industry's Association Harnesses Cooperative Power of Members and the Industry to Develop Secure, Reliable, Robust, Statistically Valid Customer Satisfaction Measurement Service... more

Hospitals Save $11 Million in Three Months of Premier's Supply Chain Breakthrough Series- Hospitals and healthcare systems participating in Premier Inc.'s Fifth Annual Supply Chain Collaborative Breakthrough Series already have achieved nearly $11 million in supply chain cost savings -- 40 percent of their combined goal -- in just the first three months of the nine-month effort... more

Benchmarking is key- Profiling candidates for recruitment jobs before hiring them could give employers as high as an 80% chance of avoiding hiring the wrong people, researchers say... more

D.W. Morgan And Redback Networks Selected By Aberdeen Group As Winners Of Best Practices In International Logistics- How Top Companies Use Technology and Logistics Partners to Improve Performance... more

Cohasset sees how it measures up- When buying a new car, consumers often complete side-by-side comparisons with similar models to ensure they will get the most for their money. In Cohasset, that same practice... more

Retail Benchmarks Adds over 100 New Members and Launches Store Labor Management Study at NRF 2006- Excited new members from the U.S. and International line up to participate in study and leverage retail best practices in store labor management... more

USCG Operations Systems Center Receives its Second Center of Excellence Award- U.S. Coast Guard Operations Systems Center, Customer Support Division in Kearneysville, WV received its second certification from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality, a premier benchmarking organization within the call center industry... more

AT&T and Motorola Visionary Executives to Speak at the QuEST Forum 8th Anniversary Annual Meeting in San Diego- ...highlights of the meeting include new offerings from QuEST Forum such as Performance Benchmarking and "Path to TL 9000 Success" mini-presentations that showcase the processes, lessons learned, and successes of newly-registered TL 9000 companies... more

Most Wired Survey and Benchmarking Study Now Available- Hospitals and health systems across the country have the opportunity to measure their information technology efforts beginning today with the availability of the 2006 Most Wired Survey and Benchmarking Study at... more

Ward Group Kicks-off New Benchmarking Program for Claims Operations- Ward Group, the leading provider of benchmarking and best practices consulting services to the insurance industry, kicks-off a new benchmarking program for claims operations... more

Northrop Grumman Earns National Acclaim for Manufacturing Processes- Electronic Systems sector have been nationally-recognized as Best Manufacturing Practices (BMP) as part of a unique industry and government cooperative technology transfer effort... more

Measure What Matters- We asked the leaders of 12 organizations...to identify the metrics that matter most to them. What indicators do they track to determine whether their organization measures up?... more

Hiring, Training and Performance Best Practices for Front-line Customer Service Employees- The Ascent Group announces the availability of a new benchmarking research report--Improving Front-line People Processes... more

Iris launches benchmarking tool for firms- Iris has launched a benchmarking tool that will enable practices to provide clients with more analysis and advice on their business' performance by comparing it with others in their sector... more

New Analyst Report on New Product Development and Innovation Cites 'Best-in- Class' Companies as Four Times More Likely to Use PLM Tools- In its new report, Aberdeen cites data from its Product Innovation Agenda benchmark report which concludes that organizations experienced a 19 percent increase in product revenue; a 15 percent decrease in product cost... more

Customer Service Benchmarkers Launch in NZ- One of Australia’s leading Customer Experience research companies has launched its unique benchmarking service in New Zealand... more

BC Progress Board Releases 2005 Annual Benchmarking Report - Volume I, External Performance Review- Volume I of the comprehensive two volume report benchmarks British Columbia's performance against other jurisdictions nationally, internationally, and regionally on measures of the economy, innovation, education, environment, health and society... more

Prosci Research Releases 2006 Version of the Change Management Pilot Professional- With a focus on change management, Prosci has conducted research studies with over 900 organizations in 59 countries worldwide since 1994. "This research foundation has enabled... more

Intranet Benchmarking Forum Update- An Annual Public Sector Benchmarking Project to evaluate and benchmark major public sector intranets... more

Disaster recovery review highlights operational risk issues- More than 60 key firms and financial infrastructure providers from the UK volunteered to take part in the Resilience Benchmarking Project... more

Emulating Best Practices in Biotech: The Value Mantras- Benchmarking is an essential tool that needs to be used at every stage of an industry’s life cycle in order to stay ahead of competition... more

EchoT Helps Contact Center to 26% Increase in Customer Satisfaction- Echo™ is a web-based application designed to help companies continually improve the service they provide by collecting and leveraging the voice of their customers... more

Netscribes Launches Unique Knowledge Platform for Global Benchmarking and Best Practices Analysis- Netscribes plugs the key loopholes in the delivery of existing benchmarking and best practices solutions in the market. Netmarkers ushers in a completely new era of online collaboration and learning for individuals and organizations across the globe that rely on benchmarking research to compare themselves with their industry peers, and continuously improve and innovate... more

Global Best Practices Statistical Yearbook 2005- Now in its third edition, the Global Best Practices Statistical Yearbook is the culmination of 10 years of firm-level research into the competitiveness of automotive component manufacturers... more

Learn Ways of Advancing Your Organization Performance, Through Meaningful Measures, Evaluation, Benchmarking, and Identification of Areas That Need to Be Developed- Designed for supply chain executives and managers who want to understand meaningful measures adopted throughout a wide range of industries, evaluate performance through benchmarking, and identify areas of improvement... more